Refund & Cancellation Policy
This policy explains how cancellations, refunds, deposits, project payments, and recurring maintenance payments are handled.
1. General Policy
Oakline Sol LLC provides custom digital services, including website development, website maintenance, software development, software maintenance, technical support, and related services.
Because many services involve customized work, refund eligibility depends on the stage of the project, the amount of work completed, the applicable agreement, and any non-refundable third-party costs.
2. Before Work Begins
If a client cancels a project before any work has begun, Oakline Sol LLC may provide a refund of eligible amounts paid, less any non-refundable third-party charges or costs already incurred.
3. Deposits
A deposit may be required to reserve development time or begin project work.
Once work begins, the portion of a deposit reasonably allocated to completed work, committed resources, project preparation, or third-party costs may be non-refundable.
4. Development Projects
For website development and software development projects, refunds are based on the amount of work completed at the time the cancellation or refund request is received.
Completed development work, completed milestones, approved deliverables, and custom work already performed may not be refundable.
5. Milestone Payments
If a project is divided into milestones, payments for milestones already completed or approved are generally not refundable.
Future unpaid milestones may be canceled if the project is properly terminated before work on those milestones begins.
6. Website Maintenance
One-time website maintenance services are generally billed based on the agreed scope of work.
Once maintenance work has been completed, fees for that completed work are generally not refundable except where required by law or where Oakline Sol LLC determines that a refund is appropriate.
7. Software Maintenance
Software maintenance fees cover technical work such as bug fixing, updates, troubleshooting, feature modifications, and related support.
Fees for completed maintenance work are generally not refundable once the agreed work has been performed.
8. Recurring Maintenance Plans
Monthly or recurring maintenance plans may be canceled by contacting Oakline Sol LLC.
Cancellation normally stops future billing after the applicable cancellation becomes effective.
Amounts already paid for a billing period in which services have already been provided may not be refundable, unless otherwise required by law or agreed in writing.
9. Third-Party Costs
Third-party expenses may include:
- Domain registrations
- Hosting fees
- Premium plugins
- Software licenses
- API or platform fees
- Third-party subscriptions
- Other external service costs
Third-party charges that have already been purchased or committed on behalf of a client may be non-refundable.
10. Client Delays or Abandonment
If a project is delayed because required content, approvals, access, information, or client responses are not provided, payments are not automatically refundable.
Oakline Sol LLC may contact the client to determine whether the project should continue, be paused, or be closed.
11. Change of Mind
A change of mind after work has begun does not automatically qualify a project for a full refund.
Refund eligibility will depend on the amount of work completed and any applicable project agreement.
12. Issues With Delivered Work
If you believe completed work does not match the agreed project scope, please contact us and provide a clear description of the issue.
Where appropriate, Oakline Sol LLC may first attempt to correct an issue that falls within the agreed scope before considering a refund.
13. Work Outside the Agreed Scope
New features, additional revisions, redesign requests, or other work outside the original project scope may require additional payment.
A refund will not generally be issued because a client later requests additional work that was not included in the original agreement.
14. Payment Disputes
If you believe there is a billing error or service issue, please contact Oakline Sol LLC before initiating a payment dispute.
This gives us an opportunity to review the project records, scope, payments, and any work already completed.
15. How to Request a Refund or Cancellation
To request a refund or cancellation, contact Oakline Sol LLC and provide:
- Your name
- Your company name, if applicable
- Project or invoice reference
- The service purchased
- The reason for the request
Requests may be submitted to:
16. Refund Method
If a refund is approved, it will generally be returned through the original payment method where reasonably possible.
Processing time may depend on the payment processor and financial institution involved.
17. Project-Specific Agreements
A proposal, invoice, statement of work, maintenance agreement, or other written agreement may contain more specific cancellation or refund terms.
Where applicable, those project-specific terms will apply to that project.
18. Contact Us
For refund, cancellation, or billing questions, contact:
Oakline Sol LLC
1031 E 24th Ave
Torrington, WY 82240
Phone: (307) 855-1773
Email:
info@oaklinesol.online