Frequently Asked Questions

Oakline Sol LLC provides website development, website maintenance, software development, software maintenance, bug fixing, technical troubleshooting, updates, integrations, and related technical support.

Yes. We may work with existing websites or software when the system can reasonably be reviewed and maintained. We normally review the existing technology and requested changes before confirming the scope of work.

Yes. Website and software maintenance may be provided as one-time work or as an ongoing maintenance arrangement, depending on the client’s requirements.

No. Prices shown as “starting at” represent starting rates. Final pricing depends on the project scope, complexity, functionality, timeline, integrations, and support requirements.

Payment terms depend on the project. Some projects may require full payment or a deposit before work begins, while larger projects may use milestone payments. The applicable payment terms will be provided before the project starts.

Maintenance may be billed monthly when an ongoing support arrangement is selected. One-time maintenance work may instead be quoted and billed as an individual project.

Submit the project request form with information about the service you need, your business or project, required functionality, existing website or software if applicable, and any important project requirements. We can then review the request.

Project timelines vary depending on complexity, functionality, client feedback, required integrations, and the amount of work involved. An estimated timeline can be provided after reviewing the project requirements.

Depending on the project, we may need project requirements, content, branding materials, website or software information, technical access, approvals, and other information needed to complete the agreed work.

Yes, but changes that fall outside the original agreed project scope may require additional fees and additional development time.

Revision terms depend on the project. Any included revisions should be specified in the project quote, proposal, or agreement. Additional revisions may be quoted separately.

Contact us with details of the issue. We will review whether the issue relates to the agreed project work, a later change, third-party software, or another cause and advise on the appropriate next step.

No. Third-party platforms, plugins, APIs, hosting providers, software libraries, and other external services are controlled by their respective providers and may change independently.

You may request cancellation by contacting Oakline Sol LLC. If work has already started, charges may still apply for completed work, approved milestones, committed resources, or third-party costs.

Refund eligibility depends on the project, the amount of work already completed, the applicable agreement, and the reason for the request. Completed custom development work and third-party costs may not be refundable where permitted by law.

Ownership depends on the project agreement. Final client-specific deliverables may be transferred according to the applicable proposal or agreement, while third-party software and reusable development components remain subject to their own licenses and ownership terms.

For certain development or maintenance projects, authorized access to hosting, content management systems, software, domains, or other technical systems may be required.